Due to the fact that we manufacture each kit to order, the responsibility lies with the client to ensure that the kit ordered is in fact the correct item for their vehicle model.
Items will not be refunded for incorrect orders.
A replacement product will be issued in the event of product defects relating to the manufacturing process. This said, Fibreglass items are handmade and are not of the same level of quality as the IBS Plastic molded products. Therefore, refunds will be handled on a fair, but case by case basis. . . defective products will be inspected prior to a replacement/refund being issued. Should there be no issue found with the product, the client will be liable for all related courier charges in order to have the item/s returned to them.
Refunds can also be issued for non-delivery of items within 30 working days for Fibreglass items (45 working days for Carbon Fibre) should the client wish to cancel the order. In all other cases, orders cannot be cancelled once the manufacturing process has commenced.
All said and done . . . we are human . . .so if there is an issue, please contact us and we’ll see how we can assist your situation.