Due to the fact that we manufacture each kit to order, the responsibility lies with the client to ensure that the kit ordered is in fact the correct item for their vehicle model.
Items will not be refunded for incorrect orders.
A replacement product will be issued in the event of product defects relating to the manufacturing process. This said, Fibreglass items are handmade and are not of the same level of quality as the IBS Plastic moulded products. Therefore, refunds will be handled on a fair, but case by case basis. . . defective products will be inspected prior to a replacement/refund being issued. Should there be no issue found with the product, the client will be liable for all related courier charges in order to have the item/s returned to them.
Refunds can also be issued for non-delivery of items within 20 working days should the client wish to cancel the order. In all other cases, orders cannot be cancelled once the manufacturing process has commenced.
All said and done . . . we are human . . .so if there is an issue, please contact us and we’ll see how we can assist your situation.
We strive to ensure that all pricing listed on the website is up to date and accurate.
However, on occasion pricing may need to be corrected due to oversight or cost of Raw materials due to the fluctuating Rand.
We appreciate your understanding in this matter.
While we are based in Johannesburg, we are purely an online store and don’t have a physical outlet.
We regret that “pick up” facilities aren’t yet available, Im sure it is something we will look into as the demand grows.
Where ever possible, we support local industry. South African companies who manufacture products within South Africa.
By supporting local industry, we not only help grow our economy, but also reduce fluctuating prices resulting from imported goods.
Where local produce isn’t available, we work hand in hand with the local representatives of international brands.
Keeping things local means better customer support and increased peace of mind for our clients with no costly international phone calls and returns issues.
Due to the extensive range of vehicles on the road, it is impossible to have stock on hand of each and every variation of accessory for each make and model of vehicle.
As a result, our suppliers make an effort to have the faster moving items in stock. However, generally they would need to manufacture to order. Because each order is manufactured specifically for you, we require payment in full prior to processing your order.
Manufacturing of your order, on average, takes up to 7-9 working days before it’s ready to ship out.
Shipping (provided by “The Courier Guy”) takes 2-3 days from our collection request to your receiving your product.
All our body kits and spoilers, unless otherwise specified, are manufactured from the highest quality Fibreglass moulds and carry a 1 year manufacturer’s warranty against any manufacturing defects.
(Damage caused by collision or incorrect fitment are not covered by the warranty).
Fibreglass is low cost to manufacture and low cost to repair in the event of an accident vs plastic bumpers and spoilers which are extremely expensive to manufacture and cannot be repaired once torn or cracked, but instead, need to be replaced.
Our Fibreglass items are manufactured with 2-3 layers of fibreglass. This ensures adequate strength while still light and flexible . .. minimizing cracking when lightly bumped.
While we are based in Johannesburg, South Africa, we are an online store. As such we do not have a physical Store for “Collection” as yet.
We are still in our developing stages of business and Im sure a collection option will be looked into in the future.
As for now though, we are merely distributors for several suppliers around the country. Therefore we offer courier of your ordered products directly to your door included in your purchase price (to all major city centers – outlying areas may incur additional charges)